Joanne Tan, Brand Strategist, and AI Experience Design (AIXD) Consultant for UX, CX, CSAT, explains the difference between AI copilots and agents, wha...
Read MoreGenAI brings disruptions and job opportunities, as summarized by Joanne Z. Tan, AI Experience Design (AIXD) consultant, citing Jensen Huang, Bill Gate...
Read MoreThe problem in AI experience design (AIXD) is ubiquitous: After calling and “talking” to an AI voice used on IVR (interactive voice response), too...
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