Decision paralysis in the age of AI can actually open the door to customers' brand loyalty, if a brand delivers high quality brand promises consistent...
Read MoreOn June 24, 2024, Joanne Z. Tan conducted an 1-hour 50 minute interview of Tani Cantil-Sakauye, former Chief Justice of California Supreme Court for 1...
Read MoreJoanne Tan, Brand Strategist, and AI Experience Design (AIXD) Consultant for UX, CX, CSAT, explains the difference between AI copilots and agents, wha...
Read MoreGenAI brings disruptions and job opportunities, as summarized by Joanne Z. Tan, AI Experience Design (AIXD) consultant, citing Jensen Huang, Bill Gate...
Read MoreApply Steve Jobs' vision, brand focus, and experience design for turning a garage startup into Apple, to building AI unicorn startups with these 3 ele...
Read MoreJoanne Tan encourages entrepreneurs to just do it and learn from doing, without fears, complacency, or waiting for perfect confidence for building sta...
Read MoreHaving long term, devoted, exclusive customers is hard to achieve, even harder is sustaining their brand loyalty with relentless improvement, says Joa...
Read MoreCompanies must not wait until sales drop to start brand audits, which will be too little, too late. To stay ahead of your competition, do it once a ye...
Read MoreBrand culture embodies workplace culture. Brand culture can catalyze changes in company culture by aligning attitudes, actions, behaviors with brand v...
Read MoreThe problem in AI experience design (AIXD) is ubiquitous: After calling and “talking” to an AI voice used on IVR (interactive voice response), too...
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