Season 2, Episode 77: Brand Personalities – How Human Traits Build Trust, Loyalty, and Growth in the AI Age_Joanne Z. Tan

10 Oct, 2025

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What makes your brand stand out — and stick? In this episode, Joanne Z. Tan reveals how brand personalities shape emotional connections, influence buying behavior, and turn customers into loyal advocates.

  • What brand personalities are — and why they matter

  • The five core dimensions: Sincerity, Excitement, Competence, Sophistication, Ruggedness

  • Real-world examples of brands that master emotional connection

  • Steps to define your own authentic brand personality and express it consistently

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Just like people, brands have personalities. They can be exciting, sincere, rugged, sophisticated, or competent — and when your brand expresses the right mix, it attracts the audience who feels, “This brand gets me.”

Drawing from experts Jean-Noel Kapferer and Jennifer Aaker, Joanne explains how authentic brand personalities drive trust and loyalty. You’ll see how brands like Apple, Nike, and Starbucks embody their personalities through design, messaging, and experience — and how you can, too.

Your brand isn’t just a business — it’s a living presence with its own tone, style, and character. Define your brand personality clearly, and you’ll connect with your audience on a deeper human level.


About Joanne Z. Tan

In addition to being a poet, writer, photographic artist, Joanne Z. Tan is the Founder & CEO of 10 Plus Brand, Inc., a brand strategist, thought leadership coach, and speaker. She helps executives, board members, entrepreneurs, and organizations decode their Brand DNA, build trust in the AI age, and lead with authenticity. A former journalist, award-winning photographic artist, Joanne was trained in law and business in the US, and had a liberal arts education from Brandeis University before earning a law degree. Her coaching emphasizes comprehensive strategies, business modeling, thought leadership and high authority content creation, brand building, culture, teamwork, resilience. She guides leaders to stand out with integrity, vision, and purpose.

©Joanne Z. Tan  all rights reserved.


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