Season 2, Episode 74: Authenticity in the AI Age: How to Build Brand Trust with Human Connection (full article) _ Joanne Z. Tan

13 Sep, 2025

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In today’s world flooded with AI-generated content and “AI slop,” one quality stands out as the ultimate differentiator: Brand Authenticity.

Why does authenticity matter more than ever? According to the 2025 Edelman Trust Barometer, trust in institutions is dropping, while trust in brands is rising. Consumers are no longer just buying products—they’re investing in purpose, values, and honesty. Brands that “walk the walk” and “talk the talk” are the ones building loyalty, stability, and real human connection.

In this video, global brand strategist and thought leadership coach Joanne Z. Tan unpacks:
✅ What brand authenticity really means (beyond buzzwords)
✅ How brands like Cracker Barrel and Coca-Cola show the risks of losing authenticity
✅ Why “social-first” brands are outperforming others with double-digit growth
✅ How AI is changing consumer perception—and why humans must lead creativity
✅ Practical steps to protect your brand identity, vision, and trust in the AI era

AI is a powerful tool, but it can’t replicate humanity. Half of consumers say AI content feels “off” or inauthentic. So how can your brand leverage AI without losing the human touch? Joanne explores how to let AI handle efficiency, while humans own creativity, storytelling, and emotional connection.

🔑 Questions to consider for your own brand:

– What do you truly stand for?

– How do your brand promises align with your actions?

– Where should humans control, and where should AI support?

If you want to rise above the AI noise and build a brand that people trust, follow, and love, this video will give you the frameworks and insights you need.

Timestamps:
0:00 – Why Brand Authenticity matters now
2:45 – Trust shift: from institutions to brands
5:10 – What authenticity looks like in practice
8:20 – The AI dilemma: efficiency vs. human connection
12:15 – Case studies: Cracker Barrel & Coca-Cola
15:40 – Building an authenticity strategy for the AI Age

 

About Joanne Z. Tan

Joanne Z. Tan, CEO of 10 Plus Brand, Inc., is a global brand strategist and thought leadership coach. She helps leaders decode their brand DNA, strengthen authenticity, and elevate them to be thought leaders with vision, strategies, content, and brand marketing.

©Joanne Z. Tan  all rights reserved.


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To read the transcript of this episode as a blog post (Click Here)

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