Season 2, Episode 20: Customer Loyalty – how to earn and keep it_by Joanne Z. Tan 5 May, 2024

Earning customer loyalty and followers is hard work. Even harder is keeping their long term loyalty.

When your customers buy repeatedly and exclusively from you, over the long term, you have earned their brand loyalty based on faith and trust, which is the ultimate testament to your accomplishment, whether you offer products or services.

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To read the transcript of this episode as a blog post (Click Here)