Season 2, Episode 15: Frustrated with “Talking” to an AI Voice on IVR? Tell the Company to Fix it with AI Experience Design (AIXD) 10 Mar, 2024


We have all gone through frustration with AI voice on IVR (Interactive voice response) that got us nowhere, all because of bad AIXD – AI experience design that prioritizes the company’s needs for cost-cutting at the expense of customers’ needs.  It’s time for companies to create customer centric AIXD.

To watch it as a video

To read it as a blog

© Joanne Z. Tan   All rights reserved.


– To stay in the loop, subscribe to our Newsletter

– Download free Ebook

Please don’t forget to like it, comment, or better, SHARE IT WITH OTHERS, – they will be grateful!

(About 10 Plus Brand: In addition to the “whole 10 yards” of brand building, digital marketing, and content creation for business and personal brands. To contact us: 1-888-288-4533.)

– Visit our Websites:

Phone: 888-288-4533

– Find us online by clicking or follow these hashtags:












#AI Experience Design

To read the transcript of this episode as a blog post (Click Here)

Subscribe to our Podcast

To get email notice for our podcast, please enter your email below. We will never sell your email address!

Apply to be a guest on the 10+ Brands Podcast!

Apply to be A Podcast Guest