Season 2, Episode 15: Frustrated with “Talking” to an AI Voice on IVR? Tell the Company to Fix it with AI Experience Design (AIXD) 10 Mar, 2024

We have all gone through frustration with AI voice on IVR (Interactive voice response) that got us nowhere, all because of bad AIXD – AI experience design that prioritizes the company’s needs for cost-cutting at the expense of customers’ needs.  It’s time for companies to create customer centric AIXD.

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© Joanne Z. Tan   All rights reserved.

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To read the transcript of this episode as a blog post (Click Here)