10 Mar, 2024

We have all gone through frustration with AI voice on IVR (Interactive voice response) that got us nowhere, all because of bad AIXD – AI experience design that prioritizes the company’s needs for cost-cutting at the expense of customers’ needs.  It’s time for companies to create customer centric AIXD.

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© Joanne Z. Tan   All rights reserved.

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To read the transcript of this episode as a blog post (Click Here)